Assistance center
Questions frequently ask
What types of payment you accept?
We accept all types of credit card: MasterCard, Visa, American Express, Discover and PayPal.
Do you have physical store or only online store?
We don't have a physical store yet. We sell only online for now.
Do you ship internationally?
Yes, we ship almost worldwide.* International orders are subject to import duties, customs, and taxes, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges may be. For more information about your country's custom policies, please contact your local customs office. All taxes, duties, and customs fees are the responsibility of the package recipient. Your local carrier may be able to provide you with information on the accepted payment method for duties, taxes, and other fees collected upon delivery.
Do we have to sign for delivery?
You don't need to sign or even be there at the time of deliveries.
How long before my product ships?
It will take 2-3 business days for your product to be shipped.
What is the estimated delivery date (ETA)?
Depending on your location, delivery may take between 7 and 30 days. Please be assured that we will send you your tracking number as soon as it is shipped.
How do I return and replace my item?
We strongly believe in the quality of our products. Therefore, we offer a 30-day risk-free money-back guarantee (excluding return shipping costs). If for some reasons you are not satisfied with your product, simply return it to us and we will refund your money or exchange your product (the decision will be yours), up to 30 days, no questions asked. Please contact us first by email at (email) and we will provide you with the appropriate return shipping address. ⚠️ Please note that the return/exchange shipping costs are your responsibility. We will not provide a return shipping label. ⚠️ Please also be aware that any returns sent to us without first contacting our customer service will not be accepted.
Where is my order confirmation?
The order confirmation email will be sent to your email address within 24 hours of payment. Please try checking your spam or trash folder as it may also end up there.
What if I want to cancel my order?
Most items are processed within 6-8 hours. If you wish to cancel your order for any reason, please contact us within 24 hours.
What if I still need help?
That's why we're here. Contact us through our support center and we'll respond to your message as soon as possible.
